Return Policy
At La Rome, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return it within 7 days of receiving the item(s).
Eligibility for Returns
To be eligible for a return:
- The item(s) must be unused, unworn, and in the same condition as you received them.
- The item(s) must be in their original packaging, with all tags and labels intact.
- Sale or discounted items are not eligible for return.
Return Process
To initiate a return:
- Contact our customer service team at [your email] or +[your phone number] within 7 days of receiving your order.
- Provide your order number and reason for the return.
- We will provide instructions on how to send the item(s) back to us.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will be applied to your original method of payment within [time period, e.g., 7-14 days].
Shipping Costs
Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We do not refund the original shipping costs.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Hair clips
- Lingerie and nightgowns that have been worn or washed
Contact Us
If you have any questions about our return policy, please contact us
